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FAQ's
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What are the product specifications that Micro HSS offers to its customers? |
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We offer various Wireless Door Sensors, Wireless Fire Sensors, Wireless Motion Sensors, Wired Siren, and Wired Remote Access Security (RAS) Unit working with SMS service and a Key Fob. |
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What is the coverage area of a sensor? |
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Each sensor usually covers an area of approximately 20-25 meters distance. |
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What is the minimum distance between the sensors and control panel? |
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The sensors can be situated anywhere within the X meters range of the control panel. |
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Where should the sensors be situated? |
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The standard ceiling height is 2.4 meters that is the suitable height for the sensors to be situated. Besides, they can be mounted on the wall, corner, or ceiling brackets. |
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How do the sensors work? |
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Each sensor draws its power from an in-built Lithium battery that will last between one to two years. |
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What type of electrical supply do I need for the control panel? |
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The Micro HSS control unit is fitted with a 230-volt power supply and a 3-pin plug that is supplied not fitted. The control panel will send an alert message to indicate that the battery is low. |
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Do I need a lot of technical know-how to install the Micro HSS? |
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No, our team of expert and skilled technicians/installers will come to your home to install Micro HSS system without any fault. |
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What if the power to my home were to go off? Will my security system continue to work? |
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YES, your Micro HSS is equipped with a battery backup, so your home security will continue to protect for several hours after power failure. It is a good idea to check your batteries in your system regularly. |
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What if I move from my home? Will my home security system move with me? |
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YES, since Micro HSS is a wireless based home security system, you can carry the system with you when you relocate. |
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What do I do in case of a false alarm? |
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The answer is simple. One of our trained monitoring personnel will call you right away to make sure that everything is okay at your home. |
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If my security system isn’t working correctly, whom do I call? |
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Please call on our Toll-Free no. 1800 22 33 34. Our representatives are on-call all day. Our service is one-call resolution and correcting your problem during that one phone call whenever possible. If our skilled technician can solve the problem, our representative can promptly schedule a service call that coincides with your schedule. |
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What if I want to change my contact list? |
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Changing the information on your call list is not very straightforward. Please call on our Toll-Free no. 1800 22 33 34 day or night and our customer service representative will make the changes for you right away. Please create your account number and password handy for identification purpose. Or, log in for our convenient OnLine Access to do the required changes by you and over the web. |
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I know that my security system should be tested regularly. How do I test my security system? |
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You should test your system at least once in a month to make sure that it is in good working condition. You just call our customer service representative to inform your willingness to test your home security system. You will find us very enthusiastic to walk you through the testing process. |
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What happen if I refer to a friend or neighbor to Micro HSS? |
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We appreciate customer referrals as the highest praise our customer can bring to us and many of our current customers have referred a friend or family member to us. This is our way of expressing our thanks to you for the confidence that you have placed in us. You cal call on our Toll-Free no. 1800 22 33 34 with your customer referral, and our customer service representatives will handle all the details and ensure that a referral reward makes it your way as soon as the referral customer installs his/her Micro HSS system. |
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Can I arrange to have my Micro HSS bill automatically paid by my bank? |
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YES, it is possible. You rather can say good-bye to check fees and postage costs. Just call on our Toll-Free no. 1800 22 33 34, choose option #X, and we will send you necessary information you need to sign up for our Automatic Bill Payment Service. |
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Does the Micro HSS system comes with warrantees? |
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All the Micro HSS products carry a minimum 12 months warrantee. The only exclusion to this is consumables, such as batteries. |
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